FAQs

How can I contact FlickShot™?

You can email us at support@flickshotco.com.
Our customer support team will be happy to help you with anything you need.

Do you ship worldwide?

Yes! We offer worldwide shipping.

Can I change or cancel my order?

Because we aim to process orders as quickly as possible, any requests for changes or cancellations must be submitted within 12 hours of placing your order.

Requests made after this period may not be accepted.

If your order has already been shipped, you may still return the item once it is received according to our return policy.

What payment methods do you accept?

We accept all major credit cards, including:

  • VISA

  • Mastercard

  • American Express (AMEX)

When will my order be processed?

All orders are processed and shipped from our warehouse.

Please allow additional processing time during holidays or promotional periods.

Orders are processed Monday through Friday.

Processing usually takes 1–4 business days from the order date, and orders are typically shipped the following business day after processing.

Please note that we do not ship on weekends.

How long will it take to receive my order?

Delivery times depend on your location and shipping conditions.

Please refer to our Shipping Policy for detailed delivery estimates.

What if I don't receive my order?

If your order does not arrive within 35 days after shipping, you may be eligible for a full refund or replacement.

Please contact us at support@flickshotco.com so we can assist you.

Will I be charged customs duties or taxes?

Prices displayed on our website are tax-free and may be shown in USD, CAD, or your local currency depending on your location.

Depending on your country, you may be required to pay import duties, taxes, or customs fees once your package arrives.

These charges are determined by your local customs office and are the responsibility of the customer.

FlickShot™ is not responsible for customs delays or additional import charges.

For more information, please contact your local customs authority.

How do I return an item?

To start a return, please contact our support team at support@flickshotco.com.

Include your order number and the reason for your return so we can assist you as quickly as possible.

What if the item I received is incorrect, damaged, or defective?

Please contact us immediately at support@flickshotco.com if you receive an item that is:

  • Incorrect

  • Damaged

  • Defective

  • Missing from your order

Include your order number, clear photos of the item, and any relevant details. Our team will review your case and work to resolve it as quickly as possible.

When will I receive my refund?

All refunds are issued to the original payment method used at checkout.

If you paid by credit or debit card, refunds are typically processed by your bank within 7–10 business days after the return has been received and approved.

If you have not yet received your refund:

  1. Contact your bank or credit card provider

  2. Processing times may vary depending on your financial institution

If you still need assistance, please contact us at support@flickshotco.com.